Reach New Levels of Customer Service with the 3CX Call Center Module

 

In today’s cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.

Traditional proprietary PBX’s with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
 

Key 3CX Call Center Features:

       

    - Advanced Real time Queue Statistics

    - Monitor queue status

    - Review the number of callers in a queue

    - Log agents in and out of queues

    - Advanced Agent Statistics

    Time an agent logged in/out of the queue

    Review the number of answered/unanswered calls

    Average and longest wait time and more

    Wallboards

    - Call Back Feature

    Allow your customers to hang up and retain their position in the queue

    The customer is called back when an agent becomes available

    Call back notification emails are sent to the supervisor  

    - Additional Queue Strategies

    Round Robin

    Longest Waiting

    Least Talk Time

    Fewest Answered

    Hunt By Threes - Random

    Hunt By Threes - Prioritized

    - SLA Alerts

    Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time

    Events are logged in order to meet customer service requirements

    SLA notification emails are sent to the supervisor  

    - Listen in

    Supervisors can screen calls by listening in without the agent and caller knowing about it

    - Listen and Whisper

    The supervisor may need to relate some important information to the agent without the customer hearing

    - Barge in

    The supervisor can enter the call and assist the agent and customer



All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
 

No Install Necessary!


The 3CX Call Center module comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call centre features.

For more information on the 3CX Call Center module, take a look at the 3CX Call Center Video on YouTube. Forpricing information, click here.
 

Find out more about the 3CX Phone System and download the free edition today and break free from your proprietary PBX!

 
     

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